Refund & Cancellation
If a Taleora version offers a paid product or recurring subscription, the purchase screen and receipt identify the payment provider and applicable terms.
Recurring purchases
Manage or cancel a recurring purchase through the payment provider used for the transaction. Cancellation normally stops a future renewal and does not automatically refund a completed billing period, except where the provider’s rules or applicable law require otherwise.
Refund requests
Submit refund requests through the payment provider identified in your receipt. Taleora may assist with transaction information but cannot override a decision controlled by a third-party provider.
Purchase support
If a verified charge was completed but the corresponding benefit was not delivered, email lannniaga@gmail.com with the account email or identifier, order reference, purchase date, and a description of the issue. Never include a password, verification code, or full payment-card number.
Review and processing
Requests are reviewed under applicable law, the purchase provider’s rules, and the Terms of Use. Approved refunds are returned through the original payment channel, and processing time depends on that provider.